FAQ

 

What is the difference between a dog collar and a dog harness, and which one should I choose?

• The collar is ideal for well-trained dogs that do not pull on the leash, while the harness is recommended for dogs that pull or for brachycephalic (short-snouted) breeds, as it distributes the pressure on the body instead of the neck. The choice depends on the specific needs of your dog.

 

    How do I choose the right size collar, leash or harness for my dog?

• For a collar, measure the circumference of your dog's neck and add about 2 cm for a comfortable fit. For a harness, measure the circumference of the chest and refer to the manufacturer's sizing guide. Make sure the lead is long enough to allow for comfortable walking while maintaining control.

 

• The most durable materials are nylon, leather, and reinforced fabrics. Nylon is lightweight and water-resistant, while leather offers a stylish look and great durability over time. Reinforced fabrics with strong stitching are also ideal for active dogs.

 

• Although velvet is a durable material, it is not ideal for very wet or muddy environments. We recommend choosing velvet accessories during mild weather conditions to ensure their longevity and maintain their luxurious appearance.

   

    How do I maintain and clean my dog's accessories?

• For nylon collars and harnesses, hand washing with warm water and mild soap is recommended. Leather accessories should be cleaned with a damp cloth and treated with a specific leather product. Leashes can be wiped down regularly to remove dirt and odors.

 

•  Velvet accessories can be easily cleaned with a damp cloth for small stains. For a deeper clean, we recommend hand washing with lukewarm water and mild soap. Avoid exposing them to excessive heat or direct sunlight to preserve their quality.

 

    Can I let my dog ​​wear his collar or harness all the time?

• It is advisable to remove the collar or harness when your dog is at home to avoid skin irritation and allow the fur to breathe. The harness, in particular, should not be worn constantly, as it can cause chafing and discomfort if left on for too long.

 

     What payment methods are accepted?

• We accept multiple payment methods including credit/debit cards (Visa, MasterCard, American Express), PayPal, and sometimes bank transfers. You will be presented with your available options during checkout.

 

     How can I track my order?

• After placing your order, you will receive a confirmation email with a tracking link. You can also log in to your account on our site and go to the "My Orders" section to see the current status of your order and get tracking information.

 

     Where do we ship? And how long does it take to receive an                                order?

• We deliver worldwide. Your order is shipped within 2 to 3 days. Our average delivery times are then 6 to 12 working days worldwide.

 

     Still have questions?

 

   If you still have any questions, do not hesitate to contact us at the                     following email address: Pawsandco.contact@gmail.com